The new normal

We are preparing the clinic to meet the pandemic level of infection control to ensure we can provide you with safe Podiatry treatments at the minimum risk. As a practice we have stayed up to date with all policies and procedures and these have determined the way in which we will be running the clinic, this will be the 'new normal'. We have created this document to provide some reassurance and to describe what measures have been put in place to keep you safe. We also have some expectations from you, our service users, to ensure we maintain the safest possible environment.

The clinic will have extended days and hours of practice in an attempt to allow longer break gaps to reduce patient crossover. Your appointments will be booked with a gap before you arrive and after you leave this will allow the clinic to be cleaned thoroughly and minimise any contact with other visitors in the waiting area. This will only work if everyone attends their appointment on time, lateness is not acceptable but please also avoid being too early.

We have invested in more Personal Protection Equipment (PPE) set out by the world health organisation and UK government which will be worn during every appointment until further notice. We have a screen that will act as a shield between patient and practitioner during every treatment.

It is imperative that you please read all the information before you attend your appointment.

What we do for you

What you do for us

Tariff Changes

With careful thought and consideration, unavoidably we have had to increase our appointment fees. This is to cover the unit cost of PPE and supplies across the board. Increased appointment breaks and business administration time will negatively affect our overall business income but we feel that we have a duty to protect ourselves and the public.

We have not taken this decision lightly, although this rise in fees is not likely to cover the increased expenses but hopefully will allow our small business to survive at this difficult time whilst providing you with the essential care. Effective immediately our prices will be:

As the contactless payment limit has been increased we will be encouraging people to make card payments for their appointments, to minimise handling of cash.

Booking your next appointment

Please phone the receptionist during the hours 9am to 12pm Monday to Friday. If you have an emergency, if you feel you really cannot wait or if you have not been contacted please feel free to contact us. We will triage appointments based on your foot care requirements and offer you the best dates. At each courtesy reminder we will phone 24hours before your scheduled appointment and ask a series of covid-19 related questions. Please take time to listen to the questions carefully and answer honestly.

Our thanks

We wanted to express tremendous and heartfelt gratitude to every loyal customer who have shown patience and understanding in such a difficult time. Thank you all for continuing to support us while we care for you.

Thank you for taking the time to read this. Keep safe and positive. Looking forward to resuming services and getting back to what we Podiatrists do best, treating your foot problems, keeping you mobile and comfortable.

Best Wishes,
Stevenage Podiatry